Events

ea Consulting Group events coming up…

Singapore Launch

2.8.2011

eacg opened its Singapore office in April 2011, having won assignments in Singapore and Taiwan with a major financial organisation. The company is now planning an official launch programme starting in the week commencing the 31st October 2011.

The launch programme will consist of a number of events focused on our clients’ needs and will include:

A “C” level speaker event hosted by the local UK Ambassador and prominent political and business leaders on a topical subject around the Change many organisations are facing
A series of breakfast seminars for senior Change practitioners – with key note industry speakers tackling practical ways to enable complex Change to be delivered
A series of expert panel discussions on key issues facing many industries on topics such as “who really cares about the Customer Experience?” – and “How do I relate my organisation’s Change to its ROI?”

For more information please contact
John.Stacey@eaconsultinggroup.com or
Sarah.Collins@eaconsultinggroup.com

Hong Kong Launch

2.8.2011

Having opened an office in Hong Kong in July 2011 to support the Asia Pac expansion, eacg plan to launch the business formally in the first quarter of 2012.

The launch will address the many issues facing Change Managers of large and complex organisations:

How best to deal with these issues in order to deliver the Change effectively; and
How to get the best return on the investment in these Changes?

For more info please contact Deborah.Blud@eaconsultinggroup.com

Thought Leadership Breakfast Briefing & Panel DiscussionThe customer experience: have customers been forgotten?

20.9.2011

Thought Leadership Breakfast Briefing & Panel Discussion

The customer experience: have customers been forgotten?

Time: 7.30am – 9.30am

Date: Tuesday 27^th September 2011

Venue: Level 3 function room, The Establishment, 252 George Street, Sydney 2000

Host: ea Consulting Group, Sydney

About eacg

Founded in 1998, ea Consulting Group has become one of the largest Change Management Consultancies in the UK, engaging over 700 consultants to the Financial Services sector in the last year. In 2010 eacg entered the Asia-Pacific market with the establishment of an office in Sydney, and, with new offices in Melbourne, Singapore and Hong Kong, the company is establishing a strong reputation in Asia Pacific.

ea Consulting is passionate about improving Customer Experience – with Industry awards and a history of remarkable improvements in both customer satisfaction and business profitability, predominantly in the Financial Services and Telecommunications sectors.

Panelists include:

Ron Whatford

CEO, ea Consulting Group UK, former MD of Scottish Widows and former Group Manufacturing Director, Store Services Director and Chief Experience Officer at Lloyds Banking Group.

Gerd Schenkel

Executive Director of Telstra Digital, former Managing Director at UBank, and General Manager of Customer Strategy & Cross Marketing at National Australia Bank.

Jason Millett

General Manager Process Excellence, Product & Operations at Westpac Banking Corporation, former General Manager Strategy, Execution & Transformation, P&O at Westpac; Executive General Manager Execution (IT) and General Manager Change Management at Commonwealth Bank of Australia.

Chair

Sally Patten

Associate Editor at Australian Financial Review.

Customer experience (pdf)

Thought Leadership Breakfast Briefing Pictures

27.9.2011

Thought Leadership Breakfast Briefing pictures (pdf)

ea Consulting Group Customer Breakfast Communique

28.9.2011

The customer experience: has the customer been forgotten?

This communiqué outlines the presentations and panel discussions that took place at the inaugural ea Consulting Group Thought Leadership Breakfast in Sydney, Australia on 27 September 2011.

Attended by representatives of financial services organisations, other corporates, selected media and members of ea Consulting Group, three expert panellists presented their unique views and insights into the question: The customer experience: has the customer been forgotten?

eacg Customer breakfast communique (pdf)