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	<title>ea Consulting Group</title>
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	<description>keep a crucial step ahead in today’s fast-changing global market</description>
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	<copyright>Copyright © ea Consulting Group 2011 </copyright>
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	<itunes:summary>ea Consulting Group: keep a crucial step ahead in today’s fast-changing global market</itunes:summary>
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	<itunes:author>ea Consulting Group</itunes:author>
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		<title>Profits before people’ approach sounds alert for financial services industry</title>
		<link>http://www.eacg.asia/profits-before-people%e2%80%99-approach-sounds-alert-for-financial-services-industry/</link>
		<comments>http://www.eacg.asia/profits-before-people%e2%80%99-approach-sounds-alert-for-financial-services-industry/#comments</comments>
		<pubDate>Wed, 28 Sep 2011 13:12:50 +0000</pubDate>
		<dc:creator>charlotterobson</dc:creator>
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		<guid isPermaLink="false">http://www.eacg.asia/?p=1348</guid>
		<description><![CDATA[Profits before people’ approach sounds alert for financial services industry Industry warned: meet your customers’ great expectations – or else Sydney, 27 September 2011: While many financial services organisations have the best of intentions when it comes to their customers, too often they end up instead on the road to hell, says international consulting firm, [...]]]></description>
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		<title>The customer experience:  have customers been forgotten?</title>
		<link>http://www.eacg.asia/the-customer-experience-have-customers-been-forgotten-2/</link>
		<comments>http://www.eacg.asia/the-customer-experience-have-customers-been-forgotten-2/#comments</comments>
		<pubDate>Wed, 28 Sep 2011 12:03:37 +0000</pubDate>
		<dc:creator>charlotterobson</dc:creator>
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		<guid isPermaLink="false">http://www.eacg.asia/?p=1286</guid>
		<description><![CDATA[In the current economic climate, keeping customers happy ought to be at the top of every company’s agenda. But many managers are simply too bogged down with cost cutting and reorganisation to focus on their customers’ basic needs. With budgets over-stretched and sales people under pressure to hit their targets, are we forgetting that Customer [...]]]></description>
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		<title>ea Consulting Group Customer Breakfast Communique</title>
		<link>http://www.eacg.asia/ea-consulting-group-customer-breakfast-communique/</link>
		<comments>http://www.eacg.asia/ea-consulting-group-customer-breakfast-communique/#comments</comments>
		<pubDate>Wed, 28 Sep 2011 09:50:58 +0000</pubDate>
		<dc:creator>charlotterobson</dc:creator>
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		<guid isPermaLink="false">http://www.eacg.asia/?p=1340</guid>
		<description><![CDATA[The customer experience: has the customer been forgotten? This communiqué outlines the presentations and panel discussions that took place at the inaugural ea Consulting Group Thought Leadership Breakfast in Sydney, Australia on 27 September 2011. Attended by representatives of financial services organisations, other corporates, selected media and members of ea Consulting Group, three expert panellists [...]]]></description>
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		<title>Industry warned to meet customers&#8217; expectations at ea Consulting Group&#8217;s Thought Leadership Breakfast Briefing and Discussion</title>
		<link>http://www.eacg.asia/industry-warned-to-meet-customers-expectations-at-ea-consulting-groups-thought-leadership-breakfast-briefing-and-discussion/</link>
		<comments>http://www.eacg.asia/industry-warned-to-meet-customers-expectations-at-ea-consulting-groups-thought-leadership-breakfast-briefing-and-discussion/#comments</comments>
		<pubDate>Wed, 28 Sep 2011 08:34:28 +0000</pubDate>
		<dc:creator>charlotterobson</dc:creator>
				<category><![CDATA[Media]]></category>
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		<guid isPermaLink="false">http://www.eacg.asia/?p=1335</guid>
		<description><![CDATA[AB+F Australian Banking &#38; Finance Published; 28 September 2011 At a forum yesterday, a panel of local and international financial services executives explored the question: “The customer experience: has the customer been forgotten?” Attendees heard that Australian financial services organisations still have a lot to learn about intelligent use of social media but ignore it at [...]]]></description>
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		<title>Thought Leadership Breakfast Briefing Pictures</title>
		<link>http://www.eacg.asia/thought-leadership-breakfast-briefing-pictures/</link>
		<comments>http://www.eacg.asia/thought-leadership-breakfast-briefing-pictures/#comments</comments>
		<pubDate>Tue, 27 Sep 2011 16:28:09 +0000</pubDate>
		<dc:creator>charlotterobson</dc:creator>
				<category><![CDATA[Events]]></category>
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		<guid isPermaLink="false">http://www.eacg.asia/?p=1329</guid>
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		<title>Modelling Success in your organisation</title>
		<link>http://www.eacg.asia/modelling-success-in-your-organisation/</link>
		<comments>http://www.eacg.asia/modelling-success-in-your-organisation/#comments</comments>
		<pubDate>Tue, 27 Sep 2011 14:49:56 +0000</pubDate>
		<dc:creator>charlotterobson</dc:creator>
				<category><![CDATA[Media]]></category>
		<category><![CDATA[White papers]]></category>

		<guid isPermaLink="false">http://www.eacg.asia/?p=1321</guid>
		<description><![CDATA[“Whatever you  can  do  or  believe you  can  do,  begin it now. Boldness has then power of magic in it”. Goethe Have you ever considered what makes your excellent performers, excellent?  Surely by the law of averages,  people  recruited  against the  same criteria, for  the  same type  of job, who attend  the  same  induction and [...]]]></description>
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		<title>Follow the Leader</title>
		<link>http://www.eacg.asia/follow-the-leader/</link>
		<comments>http://www.eacg.asia/follow-the-leader/#comments</comments>
		<pubDate>Tue, 27 Sep 2011 14:41:44 +0000</pubDate>
		<dc:creator>charlotterobson</dc:creator>
				<category><![CDATA[Media]]></category>
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		<guid isPermaLink="false">http://www.eacg.asia/?p=1315</guid>
		<description><![CDATA[The roles, traits and qualities associated with effective followership Globally it is accepted that corporations succeed or fail on the basis of how well they are led, and each year enormous amounts of time (and money) are invested in finding, selecting, recruiting and developing leaders who will deliver this success. But are we in danger of over-emphasising [...]]]></description>
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		<title>Hard Measures For Soft Skills</title>
		<link>http://www.eacg.asia/hard-measures-for-soft-skills/</link>
		<comments>http://www.eacg.asia/hard-measures-for-soft-skills/#comments</comments>
		<pubDate>Tue, 27 Sep 2011 14:09:16 +0000</pubDate>
		<dc:creator>charlotterobson</dc:creator>
				<category><![CDATA[Media]]></category>
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		<guid isPermaLink="false">http://www.eacg.asia/?p=1309</guid>
		<description><![CDATA[Hard Measures For Soft Skills  - Enabling World  Class Customer Experience No one would open a new business, roll out a new product or even hire a new employee without  knowing – not “thinking” or “guessing” but actually “knowing” – what they could legitimately expect to receive in return.  Indeed, none of us  would expect to ask for something  without  having  a [...]]]></description>
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		<title>Thought Leadership Breakfast Briefing &amp; Panel DiscussionThe customer experience: have customers been forgotten?</title>
		<link>http://www.eacg.asia/thought-leadership-breakfast-briefing-panel-discussionthe-customer-experience-have-customers-been-forgotten/</link>
		<comments>http://www.eacg.asia/thought-leadership-breakfast-briefing-panel-discussionthe-customer-experience-have-customers-been-forgotten/#comments</comments>
		<pubDate>Tue, 20 Sep 2011 12:52:38 +0000</pubDate>
		<dc:creator>charlotterobson</dc:creator>
				<category><![CDATA[Events]]></category>
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		<guid isPermaLink="false">http://www.eacg.asia/?p=1297</guid>
		<description><![CDATA[Thought Leadership Breakfast Briefing &#38; Panel Discussion The customer experience: have customers been forgotten? Time:          7.30am – 9.30am Date:          Tuesday 27th September 2011 Venue:       Level 3 function room, The Establishment, 252 George Street, Sydney 2000 Host:          ea Consulting Group, Sydney About eacg Founded in 1998, ea Consulting Group has become one [...]]]></description>
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		<title>Kenneth Ong appointed as Principal Consultant in Singapore</title>
		<link>http://www.eacg.asia/kenneth-ong-appointed-as-principal-consultant-in-singapore/</link>
		<comments>http://www.eacg.asia/kenneth-ong-appointed-as-principal-consultant-in-singapore/#comments</comments>
		<pubDate>Tue, 20 Sep 2011 10:26:50 +0000</pubDate>
		<dc:creator>charlotterobson</dc:creator>
				<category><![CDATA[Press releases]]></category>

		<guid isPermaLink="false">http://www.eacg.asia/?p=1273</guid>
		<description><![CDATA[Kenneth has more than 18 years experience in leading or participating in large scale and complex value creating programmes for large financial services clients in the Asia Pacific region including AmBank, Maybank, Bank Mandiri, Kasikorn Bank, Chinatrust, OCBC, UOB and Westpac. He has a proven track record in developing and implementing holistic business improvement solutions [...]]]></description>
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